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GL Product License / Warranty / Lease Information

Software / Hardware License | Warranty Information
EC and FCC Compliance and Labeling | Rental and Lease with Option to Buy


GL Hardware/Software Service Level Agreement (SLA)


Software / Hardware License

GL Product Licensing Information

All GL products come with licensing schemes for standard and optional software,

  • Permanent licenses are valid for life and based on a serial # embedded in the hardware of a hardware based product
  • USB dongle based licenses are for software only products and come as “permanent” and “timed”
    • Permanent licenses – These licenses are valid for life
    • Timed licenses – These licenses are valid for a specified time period and can be extended for short durations
  • Software based licenses
    • Timed software based licenses – valid for a limited time, useful for evaluation or demo.
    • Permanent software licenses – valid for life but customer needs to contact GL to get a fresh license generated after every six months to one year of purchase. Also, when purchasing the Software Key for sale, the support contract is required to be maintained in order to update the software license at the end of each period.

Available Licensing Schemes

We also provide licensing schemes for temporary purposes such as for the purpose of evaluation. Licensing methods depend on the customer needs. These schemas are explained briefly in the following sections

License protected by GL hardware

  • GL hardware based products incorporate an embedded serial number. The software associated with the hardware products is licensed to the hardware serial number
  • The GL hardware may connect to any PC which has the hardware license installed
  • Additional licenses may be added with subsequent purchases to the same hardware license
  • Application license installer comes in both 32-bit and 64-bit so that user has the choice of use depending on the type of system being used
  • The licenses are perpetual and the validity of the license is for life, it is always advisable to keep the license installer safe for future use

License protected by Software/USB dongle

All our software based products come with the standard software based license. These software based licenses work on Virtual Machines (VM) as well.

We have 2 types of licensing schema available with our software only products, namely physical USB dongle based license and software based license (without any physical dongle)

With physical USB dongle

  • License will be tied to a physical USB dongle which needs to be connected to the PC where the GL application will be executed.
  • The licenses will be provided in both 32-bit and 64-bit format so that you may choose the right installer based on your system configuration
  • The GL application will execute only if the USB dongle is attached to the PC and the license software is installed. Note the license software can be installed on any number of PCs, noting the GL software will execute only if the USB dongle is inserted
  • If a dongle is moved to another PC then the license needs to be installed before executing GL application
  • The licenses are perpetual and the validity of the license is for life, it is always advisable to keep the license installer safe for future use

Without physical USB dongle

  • Software based licensing is available for our software only products. These are useful where there will be restrictions of attaching a physical dongle
  • In software based licensing no physical dongle is required to be connected.
  • Customer requires to send their system information to GL on which they wish to install the software license and the application. This information will be used for sending the software based licenses.
  • GL will not share this information with anyone, it will be kept confidential and this information will be purely used for generating the licenses
  • Our technical support team will work with you to get the hardware signature of your system and then go thru the systematic procedure by which the respective software license will be generated and installed securely.
  • Our team will need to coordinate with you and follow few procedures in order to generate these licenses. These procedures are fairly simple and easy to follow;
  • It is required to visit our software licensing web portal on our website with the secure login credentials shared via email for generating these licenses.

Network Key license

  • NetKey license will be useful when you want a single application to be accessed by multiple users within a LAN or WAN
  • In this type of licensing a physical dongle will be connected to a single system which we call it as a license server, this will contain the licenses of all the applications purchased
  • Actual GL application can be running on different systems and application will connect to NetKey license installed on the license server through LAN
  • It will reduce the number of hardware’s and license maintenance

Shared WAN Evaluation licensing (Currently available for Evaluation only)

  • Shared WAN license is useful when there is a restriction of using USB dongle inside the customer’s lab due to security restrictions. This type of license is useful when single application is accessed by multiple users.
  • WAN connection is required for this type of licensing to work, currently it is available only while customers are evaluating our products.
  • In order to enable product evaluations GL administrators run the license generation utility to write licensing information on SWE key and to create the corresponding configuration file
  • This type of license is useful for secured environments where any external hardware is not allowed to be installed, it will help to execute any GL application on multiple systems by connecting to the GL server thru a WAN connection for licensing.

Ownership Of Software / Hardware And Copyrights:

Title to all copies of the Software remains with GL Communications Inc. or its suppliers. The Software is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove any copyright notices from the Software / Hardware. GL Communications Inc. may make changes to the Software / Hardware, or to items referenced therein, at any time without notice, but is not obligated to support or update the Software / Hardware.

Except as expressly provided, GL Communications Inc. grants no actual or implied rights under GL Communications Inc. patents, copyrights, trademarks, or other intellectual property rights. You may transfer the Software / Hardware only if the recipient agrees to be fully bound by these terms.

Limitation Of Liability

In no event shall GL or its suppliers be liable for any damages whatsoever (including lost profits, business interruption, or lost information) arising out of the use of or in the ability to use this Software / Hardware.

Termination Of This License Agreement

GL may terminate this License Agreement at any time if you violate its terms. Upon termination, you will immediately destroy the Software or return all copies of the Software to GL.

Applicable Laws

Claims arising under this Agreement shall be governed by the laws of Maryland. You may not export the Software / Hardware in violation of applicable export laws and regulations. GL is not obligated under any other agreements unless they are in writing and signed by an authorized representative of GL.


Warranty Information

1-Year Limited Hardware and Software Warranty

GL Communications Inc. warrants PCI T3, PCI Ultra T1/E1, Dual PCI Ultra E1/T1 Cards, Dual Laptop T1/E1 Units, Multi-port Repeater, DCOSS, APS, ATS, and VQT Products against defects in materials and workmanship for a period of 1 year from receipt of the product by the purchaser. If GL receives notice of defects during the warranty period, GL will either replace or repair the products. In the event that GL is unable to repair or replace the product (after receipt of the defective product from the customer) within a reasonable period of time, the customer shall be entitled to a refund of the purchase price.

  • Extended 1 Year (total 2 years) Hardware Warranty (SA023) at the time of sale for PCI Ultra Cards, Laptop Analyzers, Repeaters, DCOSS, APS, ATS, and VQT is available. Please contact GL Communications Inc for purchasing extended hardware warranty.

    The basic 1 year hardware warranty is provided with the initial purchase price. The customer may renew this warranty service on a yearly basis and enjoy the benefits of first year service for the additional years. The basic and extended service includes the following:

    All hardware (excluding PC) is warranted for one year from the date of purchase. GL will assist the customer to troubleshoot the purchased equipment to determine if hardware or software is defective. If hardware is determined to be defective, customer is required to send the defective equipment at their cost. GL will bear the return cost. Replacement equipment will be sent if necessary to reduce downtime to the customer.

  • Extended 1 Year (total 2 years) Software Warranty (SA022) at the time of sale for PCI Ultra Cards, Laptop Analyzers, Repeaters, DCOSS, APS, ATS, and VQT is available. Please contact GL Communications Inc for purchasing extended software warranty.

    The basic 1 year software upgrades and comprehensive support is provided with the initial purchase price. The customer may renew this warranty service on a yearly basis and enjoy the benefits of first year service for the additional years. The basic and extended service includes the following:

    1. Telephone, e-mail, IM, and Skype based technical support during regular GL business hours with prompt and curteous problem resolution.
    2. Assistance to the customer to troubleshoot the purchased equipment to determine if hardware or software is defective. If software is determined to be at fault, GL will expeditiously debug and repair the software at no cost to the customer. E-mail, FTP, and priority FedEx or equivalent will be used to send the repaired software to the customer.
    3. GL will maintain problem record tracking of all customer issues.
    4. Software upgrades, bug fixes, and patches shall be provided at no cost to the customer during the warranty period.

  • Extended 1 Year (total 2 years) PC Warranty (SA027 for Lunchbox PC, SA028 for Briefcase PC) at the time of sale for the PC Platform is available. Please contact GL Communications Inc for purchasing extended PC warranty.

    The basic 1 year PC warranty is provided with the initial purchase price. The customer may renew this warranty service on a yearly basis and enjoy the benefits of first year service for the additional years. The basic and extended service includes the following:

    The PC is warranted for one year from the date of purchase. GL will assist the customer to troubleshoot the purchased equipment to determine if the PC hardware or software is defective. If hardware is determined to be defective, customer is required to send the defective equipment at their cost. GL will bear the return cost. Replacement equipment will be sent if necessary to reduce downtime to the customer. If PC software is determined to be defective, GL may elect to send new software and repair the unit remotely.

    This warranty does not cover the items namely, problems arising from abuse, screen burn-in, power surges, or computer virus.

Warranty Exclusions and Limitations

In no event shall GL be liable for any direct or indirect or consequential damages resulting from improper operation, inadequate maintenance, or unauthorized use or modification by the customer of the GL products or software.

Obtaining Service During and Beyond Warranty Period

To obtain warranty service, the customer shall return the GL product to GL Communications with proof of purchase and an explanation of the problem. The customer shall pay for shipping charges and GL shall pay for return shipping. For service beyond the warranty period, contact GL for details of available service.


EC and FCC Compliance and Labeling

The GL DCOSS/ATS telephony cards have been verified as complying with the Class A limits, and as such the following statements, special note, and warning are mandatory.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause Interference in which case the user will be required to correct the interference at his/her own expense.

WARNING: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

EC Declaration of Conformity for the EC EMC Directive (89/336/EEC)

The GL Analysis cards comply with the requirements for a Class A device under the provisions of EN55022, Harmonized European Norm EN55022: 1994 known as Limits and Methods of Measurement of Radio Disturbance Characteristics of Information Technology Equipment.

The GL Analysis cards comply with the requirements of EN50082-1: 1992 known as Electromagnetic Compatibility - Generic Immunity Standard Part 1. Residential, Commercial and Light Industry

All measurements were performed at Washington Laboratories, Ltd., test center in Gaithersburg, MD, USA.


GL Rental/Lease Plan

GL equipment can be rented or leased. GL requires a two-month minimum. The monthly charge for Months 1 through 6 is 20% of the value of the equipment selected. The 7th and last month's payment is 10% of the value of the equipment. After the 7th payment, ownership transfers to the renter/lessee. 75% of cumulative payments are applicable towards outright purchase at any stage.


Getting Help

The Laptop T1/E1 Units, the PCI Ultra T1/E1 Cards, DCOSS, APS, ATS, and VQT have undergone extensive testing prior to shipment. All of the functions have been thoroughly tested. However, if there are problems that you discover, please call us. We are here to help.

GL Communications Inc.
818 West Diamond Avenue - Third Floor
Gaithersburg, MD 20878
Voice: 301-670-4784
Fax: 301-670-9187
E-mail:gl-info@gl.com

 
 
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