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GL Product License / Warranty / Lease Information

Software / Hardware License Agreement | Warranty Information
EC and FCC Compliance and Labeling | Rental and Lease with Option to Buy


Software / Hardware License Agreement

PLEASE READ BEFORE COPYING, INSTALLING, OPERATING, OR OTHERWISE USING THIS SOFTWARE / HARDWARE

Do not copy, use, or load this Software / Hardware and any associated materials supplied by GL, collectively called the "Software / Hardware", until you have carefully read the following terms and conditions. By loading, operating, or using the Software / Hardware, you agree to the terms of this Agreement. If you do not wish to agree, do not install, operate or use the Software / Hardware.

License:

You may copy the Software and use the Hardware on a single computer for your (or company) use, and you may make back-up copies of the Software, subject to these conditions below. You cannot copy, reengineer, or modify the Hardware.

  • You may not copy, modify, rent, sell, distribute or transfer any part of the Software / Hardware except as approved with GL under separate agreements. You agree to take reasonable measures to prevent unauthorized copying or reengineering of the Software / Hardware.
  • You may not reverse engineer, decompile, or disassemble the Software / Hardware.
  • You may not sublicense or permit simultaneous use of the Software / Hardware by more than one user, except as permitted by the functionality of the Software / Hardware.

Ownership Of Software / Hardware And Copyrights:

Title to all copies of the Software remains with GL Communications Inc. or its suppliers. The Software is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove any copyright notices from the Software / Hardware. GL Communications Inc. may make changes to the Software / Hardware, or to items referenced therein, at any time without notice, but is not obligated to support or update the Software / Hardware.

Except as expressly provided, GL Communications Inc. grants no actual or implied rights under GL Communications Inc. patents, copyrights, trademarks, or other intellectual property rights. You may transfer the Software / Hardware only if the recipient agrees to be fully bound by these terms.

Limitation Of Liability

In no event shall GL or its suppliers be liable for any damages whatsoever (including lost profits, business interruption, or lost information) arising out of the use of or in the ability to use this Software / Hardware.

Termination Of This License Agreement

GL may terminate this License Agreement at any time if you violate its terms. Upon termination, you will immediately destroy the Software or return all copies of the Software to GL.

Applicable Laws

Claims arising under this Agreement shall be governed by the laws of Maryland. You may not export the Software / Hardware in violation of applicable export laws and regulations. GL is not obligated under any other agreements unless they are in writing and signed by an authorized representative of GL.


Warranty Information

1-Year Limited Hardware and Software Warranty

GL Communications Inc. warrants PCI T3, PCI Ultra T1/E1, Dual PCI Ultra E1/T1 Cards, Dual Laptop T1/E1 Units, Multi-port Repeater, DCOSS, APS, ATS, and VQT Products against defects in materials and workmanship for a period of 1 year from receipt of the product by the purchaser. If GL receives notice of defects during the warranty period, GL will either replace or repair the products. In the event that GL is unable to repair or replace the product (after receipt of the defective product from the customer) within a reasonable period of time, the customer shall be entitled to a refund of the purchase price.

  • Extended 1 Year (total 2 years) Hardware Warranty (SA023) at the time of sale for PCI Ultra Cards, Laptop Analyzers, Repeaters, DCOSS, APS, ATS, and VQT is available. Please contact GL Communications Inc for purchasing extended hardware warranty.

    The basic 1 year hardware warranty is provided with the initial purchase price. The customer may renew this warranty service on a yearly basis and enjoy the benefits of first year service for the additional years. The basic and extended service includes the following:

    All hardware (excluding PC) is warranted for one year from the date of purchase. GL will assist the customer to troubleshoot the purchased equipment to determine if hardware or software is defective. If hardware is determined to be defective, customer is required to send the defective equipment at their cost. GL will bear the return cost. Replacement equipment will be sent if necessary to reduce downtime to the customer.

  • Extended 1 Year (total 2 years) Software Warranty (SA022) at the time of sale for PCI Ultra Cards, Laptop Analyzers, Repeaters, DCOSS, APS, ATS, and VQT is available. Please contact GL Communications Inc for purchasing extended software warranty.

    The basic 1 year software upgrades and comprehensive support is provided with the initial purchase price. The customer may renew this warranty service on a yearly basis and enjoy the benefits of first year service for the additional years. The basic and extended service includes the following:

    1. Telephone, e-mail, IM, and Skype based technical support during regular GL business hours with prompt and curteous problem resolution.
    2. Assistance to the customer to troubleshoot the purchased equipment to determine if hardware or software is defective. If software is determined to be at fault, GL will expeditiously debug and repair the software at no cost to the customer. E-mail, FTP, and priority FedEx or equivalent will be used to send the repaired software to the customer.
    3. GL will maintain problem record tracking of all customer issues.
    4. Software upgrades, bug fixes, and patches shall be provided at no cost to the customer during the warranty period.

  • Extended 1 Year (total 2 years) PC Warranty (SA027 for Lunchbox PC, SA028 for Briefcase PC) at the time of sale for the PC Platform is available. Please contact GL Communications Inc for purchasing extended PC warranty.

    The basic 1 year PC warranty is provided with the initial purchase price. The customer may renew this warranty service on a yearly basis and enjoy the benefits of first year service for the additional years. The basic and extended service includes the following:

    The PC is warranted for one year from the date of purchase. GL will assist the customer to troubleshoot the purchased equipment to determine if the PC hardware or software is defective. If hardware is determined to be defective, customer is required to send the defective equipment at their cost. GL will bear the return cost. Replacement equipment will be sent if necessary to reduce downtime to the customer. If PC software is determined to be defective, GL may elect to send new software and repair the unit remotely.

    This warranty does not cover the items namely, problems arising from abuse, screen burn-in, power surges, or computer virus.

Warranty Exclusions and Limitations

In no event shall GL be liable for any direct or indirect or consequential damages resulting from improper operation, inadequate maintenance, or unauthorized use or modification by the customer of the GL products or software.

Obtaining Service During and Beyond Warranty Period

To obtain warranty service, the customer shall return the GL product to GL Communications with proof of purchase and an explanation of the problem. The customer shall pay for shipping charges and GL shall pay for return shipping. For service beyond the warranty period, contact GL for details of available service.


EC and FCC Compliance and Labeling

The GL DCOSS/ATS telephony cards have been verified as complying with the Class A limits, and as such the following statements, special note, and warning are mandatory.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause Interference in which case the user will be required to correct the interference at his/her own expense.

WARNING: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

EC Declaration of Conformity for the EC EMC Directive (89/336/EEC)

The GL Analysis cards comply with the requirements for a Class A device under the provisions of EN55022, Harmonized European Norm EN55022: 1994 known as Limits and Methods of Measurement of Radio Disturbance Characteristics of Information Technology Equipment.

The GL Analysis cards comply with the requirements of EN50082-1: 1992 known as Electromagnetic Compatibility - Generic Immunity Standard Part 1. Residential, Commercial and Light Industry

All measurements were performed at Washington Laboratories, Ltd., test center in Gaithersburg, MD, USA.


GL Rental/Lease Plan

GL equipment can be rented or leased. GL requires a two-month minimum. The monthly charge for Months 1 through 6 is 20% of the value of the equipment selected. The 7th and last month's payment is 10% of the value of the equipment. After the 7th payment, ownership transfers to the renter/lessee. 75% of cumulative payments are applicable towards outright purchase at any stage.


Getting Help

The Laptop T1/E1 Units, the PCI Ultra T1/E1 Cards, DCOSS, APS, ATS, and VQT have undergone extensive testing prior to shipment. All of the functions have been thoroughly tested. However, if there are problems that you discover, please call us. We are here to help.

GL Communications Inc.
818 West Diamond Avenue - Third Floor
Gaithersburg, MD 20878
Voice: 301-670-4784
Fax: 301-670-9187
E-mail:gl-info@gl.com

 
 
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