GL Communications Inc.
 
 
 
 


Home >  Analysis (T1/E1/T3/OC-3/STM-1) >  Hardware Platforms



Overview | Applications | Main Features | User Interface
Playback Feature | Record Feature | Technical Specifications | Buyer's Guide

  Download 2-wire Phone Tap Product Brochure

  Download 2-wire Phone Tap Quick Start Guide



Overview

Recording at PBX extension has traditionally been limited to installing either expensive devices at the PBX or low cost analog 'handset tap' devices. However, the 'PBX-2-USB' technology elegantly addresses these problems with sophisticated GL's 2-Wire Phone Tap and accompanying software.

The 2-Wire Phone Tap connects non-intrusively to any analog telephone line and to the USB Interface of a PC for recording incoming calls and outgoing calls. Voice in both directions, Caller ID, and DTMF digits are all recorded, detected, and decoded. The 2-Wire Phone Tap can also connect to any IP, digital, analog, or chordless telephone at the handset curly cord point. The accompanying software delivers the best analog and digital connectivity along with comprehensive recording and playback features.

The device is compatible with the following PBX's and digital telephones: Avaya Definity, Magix, IP office, Toshiba DK & CTX, Nortel Norstar & BCM, Nortel Meridian, Vodavi/LG (April 2004), Siemens Hicom/HiPath, Inter-tel (future), NEC Electra Elite/IPK, NEC NEAX 2000/2400, Panasonic KXTD/KXTD-A/DBS, and Samsung DCS (April 2004).



Applications

Message Taking - uses 2-Wire Phone Tap to record a message instead of writing it down. Users can email the message to the recipient, and use it as a mini unified messaging system.

Customer Service Desks – The accompanying 2-Wire Tap software is a great training tool that can be used to monitor agents' call activity from time to time.

Operator Positions - monitors important calls being answered and transferred.

Call Centers – The 2-Wire Phone Tap software at each desk can record to a central server location for supervisor listening.

Conference Calls - Records important discussions and decisions in a meeting.

Dictation – The 2-Wire Phone Tap allows you to dictate directly into your phone and emails the recording to an assistant.



Main Features

  • A full USB plug 'n' play recorder that does not tie up the sound card on your PC
  • Supports both trunk side and extension side recording
  • Supports analog, digital, and IP telephone extensions
  • Comes complete with sophisticated 2-Wire Phone Tap software and all necessary interfaces
  • Incorporates line current detect for reliable start/stop of call recording
  • Detects Caller ID (CLI) and DTMF digits
  • Two flexible inputs for separate local/remote level adjustments
  • Built-in microphone for room/memo recording
  • Handset (curly cord) and line mode connection
  • Wide gain and boost settings to accommodate any telephone
  • Parallel extension recording to record all calls on any phone


User Interface

  • Playback – allows various playback features of recorded conversations
  • Record – allows control of call recording
  • About – provides version type and web link for updates
  • Options – set-up controls such as recording format
  • File management – allows the user to manage the disk space
  • Room Recorder – allows additional features to record and e-Mail conversations and messages


Playback Feature

  • Level indicator gives call activity
  • Drag n' drop curser rapidly locates key points in conversation
  • Pause & continue manual controls
  • Restrict user from stopping, pausing, deleting or exporting recordings
  • Search & list calls by: Time and date, Duration, Caller ID, Comments/notes made and Important calls
  • Email recordings to colleagues (as .wav file or compressed file)
  • One touch convert to *.wav


Record Feature

  • Manage archive in real time
  • Automatic or manual recording
  • GSM compression gives 170 hours recording per Gbyte
  • Time & date stamp on every recording
  • Caller ID and dialed digits detection
  • Provides recording level indicator and highlights important calls
  • Add comments/notes to assist searching
  • Snapshot feature allows playback of current call while still recording
  • Room Recorder supports the below mentioned features
    • Records conversations from any PC Microphone
    • Records important interviews and meetings and Email messages to clients
  • Stores in the compressed format as phone recordings


Technical Specifications

  • Constructed in a UL94 V-0 black polymer and measures 84mm x 72mm x 25mm (or 31/3. x 2 3/4. x 1.)
  • Connectors include one PC USB connectors, & two digital phone line connectors
  • Device performance - meets the appropriate FCC and UL requirements required for this type of communications device
  • Compatible with Microsoft® Win 2000/ XP (all variants)
  • PC requirements - IBM-compatible with 233MHz or above and 64Mb of RAM (Win 98 & ME) 128Mb RAM (Win2000/XP), suitable hard disk, & USB connectors
  • Package includes 2-Wire phone tap hardware, a software disk, USB Cable, Telephone connection lead
  • Device firmware- Firmware and FPGA low-level protocol decryption is uploaded from the PC driver and 2-wire phone tap application at runtime


Buyer's Guide

Item No. Item Description
PTP001 2-Wire Phone Tap
  Related Products
APSCB24 24 Port Analog Phone Simulator
APSCB48 48 Port Analog Phone Simulator
FXT001
FXT002
GL Insight - Single Fax Analysis - TDM
GL Insight - Single Fax Analysis - IP
FXT005
FXT006
GL Insight - Floating Fax Analysis License - TDM
GL Insight - Floating Fax Analysis License - IP
MDT001
MDT002
GL Insight - Single Modem Analysis - TDM
GL Insight - Single Modem Analysis - IP
MDT005
MDT006
GL Insight - Floating Modem Analysis - TDM
GL Insight - Floating Modem Analysis - IP
FXMD01
FXMD02
GL Insight - Single Complete Fax & Modem Analysis - TDM
GL Insight - Single Complete Fax & Modem Analysis - IP
FXMD05
FXMD06
GL Insight - Floating Complete Fax & Modem Analysis - TDM
GL Insight - Floating Complete Fax / Modem Analysis - IP

 
 
Home Page Sitemap Global Presence Email