Overview | Applications | Main Features | User Interface
Playback Feature | Record Feature | Technical Specifications | Buyer's Guide
Overview
Recording at PBX extension has traditionally been limited to installing either expensive devices at the PBX or low cost analog
'handset tap' devices. However, the 'PBX-2-USB' technology elegantly addresses these problems with sophisticated GL's 2-Wire
Phone Tap and accompanying software.
The 2-Wire Phone Tap connects non-intrusively to any analog telephone line and to the USB Interface of a PC for recording
incoming calls and outgoing calls. Voice in both directions, Caller ID, and DTMF digits are all recorded, detected, and decoded. The
2-Wire Phone Tap can also connect to any IP, digital, analog, or chordless telephone at the handset curly cord point. The
accompanying software delivers the best analog and digital connectivity along with comprehensive recording and playback features.
The device is compatible with the following PBX's and digital telephones: Avaya Definity, Magix, IP office, Toshiba DK & CTX,
Nortel Norstar & BCM, Nortel Meridian, Vodavi/LG (April 2004), Siemens Hicom/HiPath, Inter-tel (future), NEC Electra Elite/IPK, NEC
NEAX 2000/2400, Panasonic KXTD/KXTD-A/DBS, and Samsung DCS (April 2004).
Applications
Message Taking - uses 2-Wire Phone Tap to record a message instead of writing it down. Users can email the
message to the recipient, and use it as a mini unified messaging system.
Customer Service Desks – The accompanying 2-Wire Tap software is a great training tool that can be used to
monitor agents' call activity from time to time.
Operator Positions - monitors important calls being answered and transferred.
Call Centers – The 2-Wire Phone Tap software at each desk can record to a central server location for
supervisor listening.
Conference Calls - Records important discussions and decisions in a meeting.
Dictation – The 2-Wire Phone Tap allows you to dictate directly into your phone and emails the recording to an
assistant.
Main Features
- A full USB plug 'n' play recorder that does not tie up the sound card on your PC
- Supports both trunk side and extension side recording
- Supports analog, digital, and IP telephone extensions
- Comes complete with sophisticated 2-Wire Phone Tap software and all necessary interfaces
- Incorporates line current detect for reliable start/stop of call recording
- Detects Caller ID (CLI) and DTMF digits
- Two flexible inputs for separate local/remote level adjustments
- Built-in microphone for room/memo recording
- Handset (curly cord) and line mode connection
- Wide gain and boost settings to accommodate any telephone
- Parallel extension recording to record all calls on any phone
User Interface
- Playback – allows various playback features of recorded conversations
- Record – allows control of call recording
- About – provides version type and web link for updates
- Options – set-up controls such as recording format
- File management – allows the user to manage the disk space
- Room Recorder – allows additional features to record and e-Mail conversations and messages
Playback Feature
- Level indicator gives call activity
- Drag n' drop curser rapidly locates key points in conversation
- Pause & continue manual controls
- Restrict user from stopping, pausing, deleting or exporting recordings
- Search & list calls by: Time and date, Duration, Caller ID, Comments/notes made and Important calls
- Email recordings to colleagues (as .wav file or compressed file)
- One touch convert to *.wav
Record Feature
- Manage archive in real time
- Automatic or manual recording
- GSM compression gives 170 hours recording per Gbyte
- Time & date stamp on every recording
- Caller ID and dialed digits detection
- Provides recording level indicator and highlights important calls
- Add comments/notes to assist searching
- Snapshot feature allows playback of current call while still recording
- Room Recorder supports the below mentioned features
- Records conversations from any PC Microphone
- Records important interviews and meetings and Email messages to clients
- Stores in the compressed format as phone recordings
Technical Specifications
- Constructed in a UL94 V-0 black polymer and measures 84mm x 72mm x 25mm (or 31/3. x 2 3/4. x 1.)
- Connectors include one PC USB connectors, & two digital phone line connectors
- Device performance - meets the appropriate FCC and UL requirements required for this type of communications device
- Compatible with Microsoft® Win 2000/ XP (all variants)
- PC requirements - IBM-compatible with 233MHz or above and 64Mb of RAM (Win 98 & ME) 128Mb RAM (Win2000/XP), suitable hard
disk, & USB connectors
- Package includes 2-Wire phone tap hardware, a software disk, USB Cable, Telephone connection lead
- Device firmware- Firmware and FPGA low-level protocol decryption is uploaded from the PC driver and 2-wire phone tap application
at runtime
Buyer's Guide
